1. What makes Luxencea™ jackets different?
Luxencea™ designs combine premium craftsmanship with advanced materials like graphene heating fibers, fleece insulation, and weatherproof fabrics. Each piece is made to deliver warmth, durability, and timeless style — perfect for both outdoor and urban wear.
2. How do I choose the right size?
Every product page includes a detailed size chart with measurements for chest, length, and sleeve.
We recommend checking your measurements against the chart before ordering.
If you are between sizes, choose one size up for a more relaxed fit.
3. Are Luxencea™ jackets suitable for extreme winter?
Yes. Our Winter Parkas and Heated Jackets are designed for cold climates, featuring thick insulation, windproof layering, and optional self-heating technology to keep you comfortable even below freezing temperatures.
4. How should I care for my jacket or sweater?
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Machine wash cold on a gentle cycle.
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Do not bleach or tumble dry.
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Hang to air dry naturally.
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For heated jackets, remove the battery pack before washing.
5. Do you offer free shipping?
Yes, free worldwide shipping is available on all orders above $50.
Estimated delivery time is 7–15 business days, depending on your location.
6. What is your return policy?
We accept returns within 7 days of delivery if the item is unused, unwashed, and in its original packaging.
To initiate a return or exchange, contact our support team through the Contact Us page.
7. Are the products unisex?
Most Luxencea™ jackets are designed with a masculine fit, but many styles are unisex-friendly, offering a modern, comfortable silhouette that suits anyone.
8. How do I track my order?
Once your order ships, you’ll receive a tracking link via email.
You can also check your order status anytime through the Order Tracking page on our website.
9. Is COD (Cash on Delivery) available?
Currently, we offer secure online payments via credit/debit card, PayPal, and other supported gateways.
Cash on Delivery may not be available in all regions.
10. Who can I contact for support?
Our customer service team is available 24/7.
Email us at luxencea235@yahoo.com or use the Live Chat option on the website — we’ll be happy to assist you.